Product
Call routing
Get every call to the right person, fast.
Desklly understands why each caller is ringing and routes them intelligently — patient to the right clinical team, prescription request to the pharmacy team, secondary care to the right inbox, urgent symptoms straight to the duty clinician.
Intent-based routing
Routing isn't a press-one menu tree. Desklly listens, classifies the intent, and forwards or messages the right person directly.
Urgent and same-day
Urgent presentations are triaged against your own protocol and escalated to the duty clinician, with signposting to NHS 111, urgent treatment centres, or 999 where your policy requires it. Desklly never makes clinical decisions.
Multi-site and PCNs
For groups, federations, and primary care networks, Desklly routes by site, service, or clinician while keeping each practice's identity intact.