Resources
How Desklly works
From first call to booked appointment in under 60 seconds.
Desklly is an AI voice receptionist that answers your practice phone, holds a natural conversation, and completes the task — booking, rescheduling, answering, or routing — without human intervention.
1. Patient calls your number
Your existing practice number forwards to Desklly. Patients dial the same number they always have.
2. Desklly answers and listens
A natural voice greets the patient and understands why they're calling — using speech recognition trained on UK healthcare vocabulary.
3. The task gets done
Booking goes into your clinical system. Admin questions get answered from your approved knowledge base. Urgent calls are escalated. Everything else is routed.
4. You see everything
Full transcript, summary, and outcome in your dashboard within seconds of the call ending.