Solutions
For urgent & out-of-hours care
Calm, structured handling when patients need it most.
Out-of-hours and urgent callers need to feel heard immediately. Desklly captures the information your clinicians need, follows your escalation policy, and never attempts clinical judgement.
Protocol-driven questioning
Asks the questions your clinical leads specify, in the right order, without sounding scripted.
Escalation and signposting
Immediate handover to the duty clinician, NHS 111, urgent treatment centres, or 999 in line with your written policy.
Safeguarding
Flags vulnerable callers and safeguarding concerns for clinician review, with full transcript attached.